Looking On The Bright Side of Tips

5 Key Benefits of Using Boostlingo Interpreter Platform

The use of remote agents in the U.S. increased incredibly over the last few years, and the trend seems to continue with more benefits for employees, businesses and their clients. The idea is relatively new and may even be confusing to some people, but compared to their call center counterparts, do remote interpreters really offer any advantage? The answer is a resounding yes for five solid reasons, as long as a reliable interpreter platform such as Boostlingo is implemented.

Higher Professional Standards

Higher professional and industry standards guide remote agents and interpreters. They work in noise-free environments and limit, if not completely eliminate, distractions. One popular interpreter platform that makes this possible is Boostlingo. In addition, interpreters are strictly prohibited from using cellphones. Violations to these rules are dealt with accordingly.

Full Data Confidentiality

As opposed to the common belief, remote interpreters follow more stringent rules on confidentiality. Workers are all required to be HITECH and HIPAA-compliant. No notes or information will ever be recorded by interpreters. Good interpreter platforms such as Boostlingo helps ensure that this rule is followed.

Flexibility

Remote interpreters usually work full-time. One of the advantages of this compared to centralized call center agents, is flexibility. The team is available for all standard business hours, no matter the time zone involved, and are around to provide their services everyday of every year. Because of this flexibility, the interpreters themselves are usually very satisfied with their jobs. When employees are happy, customers are usually happy too, especially when they’re both using a top-of-the-line interpreter platform such as Boostlingo.

Less Downtime

Remote agents are often everywhere in the U.S. meaning calls may be routed easily where they should be, particularly in the event of a huge surge or outage. The decentralized approach of interpreter services allows providers to achieve a 99%+ uptime. In plenty of cases, calls have been routed to interpreters during local natural disasters as call centers have been destroyed.
Local Expertise

A lot of companies provide local onsite interpreters, but not many can provide regionally. Thanks to remotely assigned agents and interpreters, clients can request local telephonic interpreters. This is helpful in terms of naming local streets or understanding slang and other geographic markers.

At the same time, it is possible for clients to request for interpreters who are outside their region. For example, some people will want to make sure that their interpreter is not somebody they know personally in order to avoid embarrassment. The remote interpreter set up makes it easier for a service to provide the most suitable interpreter for a particular need. This is again possible with the help of a reputable interpreter platform in the likes of Boostlingo.